TERMS AND CONDITIONS

These terms and conditions (“Terms”) govern the use of services made available on or through [www.keeo.net] and/or the ‘Keeo’ mobile app (collectively, the “Platform”, and together with the services made available on or through the Platform, the “Services”). These Terms also include our privacy policy, available at [https://www.keeo.net/privacypolicy] Privacy Policy”), and any guidelines, additional, or supplemental terms, policies, and disclaimers made available or issued by us from time to time (“Supplemental Terms”). The Privacy Policy and the Supplemental Terms form an integral part of these Terms. In the event of a conflict between these Terms and the Supplemental Terms with respect to applicable Services, the Supplemental Terms will prevail.

The Terms constitute a binding and enforceable legal contract between Keeo Enterprises Private Limited (a company incorporated under the Companies Act, 2013 with its registered address at Makhan no. 22/3, Radhika Nagar, Supela, Bhilai, Chhattisgarh,  and its affiliates (“Keeo”, “we”, “us”, or “our”), and you, a user of the Services, or any legal entity that books the Home Cleaning Services (as defined below) on behalf of end-users (“you” or “User”). By using the Services, you represent and warrant that you have full legal capacity and authority to agree to and bind yourself to these Terms. If you represent any other person, you confirm and represent that you have the necessary power and authority to bind such person to these Terms.

By using the Services, you agree that you have read, understood, and are bound by these Terms, as amended from time to time, and that you will comply with the requirements listed here. These Terms expressly supersede any prior written agreements with you. If you do not agree to these Terms, or comply with the requirements listed here, please do not use the Services.

1. SERVICES

(a) The Services include the provision of a technology Platform that enables you to arrange and schedule on-demand and subscription-based house cleaning/kitchen cleaning/washroom cleaning/ dishwashing services with independent third-party service providers/housekeeper/caretaker. 

As a part of the Services, Keeo facilitates the transfer of payments to providers for the services they render to you and collects payments on behalf of such providers.

(b) The services rendered by Providers such as cleaning, arranging, and other such services are referred to as “Home Services''. Keeo only provides the Specific Services, does not provide the All Home Services, and is not responsible for the provision of All the Home Services. Keeo and its affiliates do not employ the Providers, nor are the Provider’s agents, contractors, or partners of Keeo and/or its affiliates. Providers do not have the ability to bind or represent Keeo, whether by action, inaction, omission, contract or otherwise, for any purpose whatsoever. The terms of the Home Services availed by you from a Provider shall be subject to an agreement (whether oral or otherwise) between you and the Provider.

(c) The Platform is for your personal and non-commercial use only, unless otherwise agreed upon between you and Keeo on in accordance with the terms of a separate agreement. Please note that the Platform is intended for use only within India.

(d) An integral part of the Services is Keeo’s ability to send you messages (including on text, whatsapp, through the application/platform of Keeo), electronic mails, for various reasons including in connection with your bookings / subscriptions / your utilization of the Services, or as a part of, promotional, marketing and other commercial strategies of Keeo.

(e) In certain instances, you may be required to furnish identification proof to avail the Services or the Home Services, and hereby agree to do so. A failure to comply with this request may result in your inability to use the Services or Home Services, including due to us banning you from accessing the Services and the Home Services.

(f) Keeo Credits

(i) Keeo may, in its sole discretion, offer promotional codes, offers/coupons, discounts, refunds, etc. in various forms, including as credits, other features or benefits related to the Services, and/or Home Services, subject to any additional terms that may apply on a promotional code (“Keeo Credits”)

(ii) You agree that (i) you shall use Keeo Credits in a lawful manner, and only for the purposes specified by such Keeo Credits, (ii) you shall not duplicate, sell, or transfer the Keeo Credits in any manner (including by posting such codes on a public forum) unless you have Keeo's express prior consent to do so, (iii) Keeo Credits may be disabled by Keeo at any time for any reason without any liability to you, (iv) Keeo Credits are not valid for cash, and (v) Keeo Credits may expire prior to your use.

(iii) Keeo may, at its sole discretion, provide only certain users with Keeo Credits that may result in different amounts charged for the same or similar services obtained by other users.

(iv) Keeo reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Keeo Credits, by you or any othér user, if Keeo reasonably determines or believes that the use or redemption of the Keeo Credits was in error, fraudulent, illegal, or in violation of the applicable Keeo Credits terms or these Terms.

2. ACCOUNT CREATION

(a) To avail the Services, you will be required to create an account on the Platform (“Account”). For this Account, you may be required to furnish certain details, including but not limited to your phone number. To create an Account, you must be at least 18 years of age.

(b) You warrant that all information furnished in connection with your Account is and shall remain accurate and true. You agree to promptly update your details on the Platform in the event of any change to or modification of this information.

(c) You are solely responsible for maintaining the security and confidentiality of your Account and agree to immediately notify us of any disclosure or unauthorized use of your Account or any other breach of security with respect to your Account.

(d) You are liable and accountable for all activities that take place through your Account, including activities performed by persons other than you. We shall not be liable for any unauthorized access to your Account.

(e) You agree to receive communications from us regarding (i) requests for payments, (ii) information about us and the Services, (iii) promotional offers and services from us and our third-party partners, and (iv) any other matter in relation to the Services.

3. USER CONTENT

(a) Our Platform may contain interactive features or services that allow Users who have created an account with us to post, upload, publish, display, transmit, or submit comments, reviews (including about the Provider and Home Services), suggestions, feedback, or other content on or through the Platform (“User Content” ).

(b) As part of the effective provision of the Services and quality control purposes, we may request reviews from you about Providers and you agree and acknowledge that Providers may provide reviews about you to us. You must not knowingly provide false, inaccurate, or misleading information in respect of the reviews. Reviews may, among other purposes, be used by us for quality control purposes and to determine whether Users and Providers are appropriate users of the Platform. If we determine at our sole discretion that you are not an appropriate user, we reserve the right to cancel/suspend/terminate your subscription/registration and remove/block/suspend/terminate you from our Platform.

(c) You grant us a non-exclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, and royalty-free license to (i) use, publish, display, store, host, transfer, process, communicate, distribute, make available, modify, adapt, translate, and create derivative works of, the User Content, for the functioning of, and in connection with, the Services and (ii) use User Content for the limited purposes of advertising and promoting the Services, or furnishing evidence before a court or authority of competent jurisdiction under applicable laws.

(d) In connection with these Terms and the licenses granted under this clause, you hereby waive any claims arising out of any moral rights or other similar rights relating to the User Content.

(e) You agree and acknowledge that Keeo may, without notice to you, remove, or otherwise restrict access to User Content that, in its sole discretion, violates these Terms.

4. CONSENT TO USE DATA

(a) You agree that we may, in accordance with our Privacy Policy, collect and use your personal data. The Privacy Policy is available at [https://www.keeo.net/privacypolicy ] and it explains the categories of personal data that we collect or otherwise process about you and the manner in which we process such data.

(b) In addition to any consent you may provide pursuant to the Privacy Policy, you hereby consent to us sharing your information with our affiliates or other third parties. We may use information and data pertaining to your use of the Services for various purposes including but not limited to the provision of the Services, analytics, trend identification, targeted marketing, and purposes of statistics to further enhance the effectiveness and efficiency of our Services, and provision of beneficial schemes, new offers, offers on third party products and services, and for experience enhancement.

(c) Subject to applicable laws, we may be directed by law enforcement agencies or the government and related bodies to disclose data in relation to you in connection with criminal or civil proceedings. You understand and agree that in such instances we shall have the right to share such data with relevant agencies or bodies.

5. BOOKINGS AND SUBSCRIPTIONS

(a) Orders: The Platform permits you to request Home Services for a duration (monthly, if subscription-based, or on demand, as the case may be) at a time (which would be a time slot in the case of a subscription of the Home Services) of your choosing based on available slots of a Provider. To make a booking, you should follow the instructions on the Platform and provide necessary information. We use reasonable efforts to enable you to find a Provider who is able to provide that service at the requested time. If, in the unlikely event we cannot find a Provider for the specific time slot/duration/location, we may contact you (via message, in-app notification, email, call, etc.) to find an alternative time, or to cancel the subscription/booking.

(b) Confirmation: Once you place a request we will provide confirmation of the booking via a message (such as whatsapp/SMS / in-app notification), email or a push notification. Once your booking has been confirmed, you will be required to make the payment in accordance with these Terms or as indicated on the Platform. Once a Provider has been identified for the requested Provider Services, you shall receive confirmation via a message (such as whatsapp/SMS/in-app notification), email or a push notification.

(c) Cancellations: Bookings / subscriptions that are canceled before confirmation on the Platform will not be charged. There may be applicable cancellation fees for subscriptions which are canceled midway, or if the .

(d) Substitution: In case of the unavailability of, or cancellation by a selected Provider (including during a subscription month), we will offer you a substitute of the Provider from among our registered Providers for the time slot / duration that the Provider is unavailable.

6. PRICING, FEES, AND PAYMENT TERMS

(a) Keeo reserves the right to charge you for the different Services you may avail and/or for any other facilities you may opt for, from time to time on or via the Platform.

(b) Charges and Fees in respect of Home Services:

(i) In respect of Home Services that you seek to avail through the Platform, the amount indicated at the time of booking as well as the amounts towards (a) any additional Home Services you may avail and (b) out-of-pocket expenses incurred by the Provider are termed as “Charges”. In addition to the Charges payable to Providers, Keeo reserves the right to charge you a convenience fee for facilitating the booking and transferring payments to the Provider(this fee is referred to as “Fees”). You acknowledge that the final bill you receive may include additional charges, including without limitation, a safety fee, warranty fee, insurance fee, or Provider welfare fee.

(ii) Keeo shall notify you of the applicable Charges, Fees, and payment methods at the time of booking. Generally, you may make payments for Home Services through credit cards, debit cards, net banking, wallets, or UPI upon booking. We have the right to modify and otherwise restrict the modes of payment available to you. We do not accept payments via cash for any bookings, and if you provide any cash/advances/loans, etc. to a Provider, Keeo shall not be responsible for any loss suffered by you.

(iii) The Charges and Fees may be payable at the time of making a booking as specified by Keeo.

(iv) Taxes: All Charges and Fees are inclusive of applicable taxes.

(v) Keeo reserves the right to reasonably amend the Charges and Fees at any time at its sole discretion. A change in Fees shall not impact any bookings that have been confirmed before the publication of the revised Fees on the Platform.

(vi) Charges and Fees that you pay are final and non-refundable, unless otherwise determined by Keeo or required by applicable laws. Under certain laws, you may be entitled to a refund or other remedies for a failure in the provision of the Services.

(vii) You acknowledge and agree that Charges and Fees applicable in certain geographical areas may increase substantially during times/time slots of high demand. Keeo will use reasonable efforts to inform you of the Charges and Fees that may apply. However, by using the Home Services or Services, you will be responsible for the Charges and Fees incurred under your Account regardless of your awareness of such Charges or Fees.

(c) Payment Processors: We may use a third-party payment processor (“Payment Processor”) to bill you through your selected mode of payment. The processing of payments will be subject to the terms and policies of such Payment Processors in addition to these Terms. We shall not be liable for any error of the Payment Processor. In the event of any unsuccessful payment, the money debited shall be credited in accordance with the terms of the Payment Processor.

(d) Cancellation: You may elect to cancel your request for services from a Keeo at any time prior to starting date of the subscription, or midway during subscription, if such cancellation is for a subscription-based Home Service in which case you may be charged a cancellation fee in accordance with Keeo’s cancellation policy. Keeo reserves the right to charge you, or otherwise deduct applicable taxes in respect of such cancellation fee.

(e) Subscriptions: Keeo may from time to time offer subscription packages for Home Services (howsoever named) for monetary consideration. The packages shall provide Users with additional benefits, which may include the ability to avail discounted Home Services or such other premium services like star cleaner, monthly visit from an experienced Provider at no additional charge, etc. You acknowledge that such subscription packages will be subject to additional terms and conditions that will be deemed to be an integral part of these Terms, and that you may be required to execute a separate agreement with the Provider(s) providing you such subscription/monthly/quarterly/half-yearly/annually Home Services, and you shall, in addition to the terms herein, be bound by those conditions as well.

(f) Keeo does not designate any portion of your payment as a tip or gratuity to the Provider. Any representation by Keeo to the effect that tipping is “voluntary”, “not required”, and/or “included” in the payments you make for Home Services is not intended to suggest that Keeo provides any additional payments to Providers. You understand and agree that while you are free to provide additional payment as a gratuity to any Provider who provides you with Home Services, you are under no obligation to do so. Gratuities are voluntary.

7. USER CONDUCT

(a) Keeo prohibits discrimination against Providers, including on the basis of race, religion, caste, national origin. disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic that may be protected under applicable law. Such discrimination includes but is not limited to any refusal to accept Home Services based on any of these characteristics.

(b) We request that you treat all Providers with courtesy and respect, and that you provide them with a safe, clean, and appropriate location to perform the Home Services. Providers shall be entitled to refuse to perform Home Services if you have not provided a safe, clean, and appropriate location for them, or you behave towards them in a manner which is discourteous, disrespectful, abusive, or otherwise inappropriate. We reserve the right to withhold access to the Services and otherwise limit your access to Home Services at our absolute discretion, for any purpose whatsoever, including if you behave towards any Provider in a manner which is discourteous, disrespectful, or abusive, or which we otherwise deem to be inappropriate or unlawful.

(c) You agree that you will be liable for discriminating against Providers or for any failure, intentional or otherwise to provide the Providers a safe, clean, and appropriate location for them to perform the Home Services. Additionally, you will also disclose any and all information that may have a bearing on the ability of the Provider to perform the Home Services or impact the Provider’s health, safety, or well-being, to Keeo and the Provider.

(d) You agree that in the event a Provider behaves in a manner that is discourteous, disrespectful, abusive, inappropriate, or in violation of the law, you shall be required to report such incident to [mailto:care@keeo.net] at the earliest but in any event within 48 (forty eight) hours of such incident.

8. THIRD PARTY SERVICES

(a) The Platform may include services, content, documents, and information owned by, licensed to, or otherwise made available by, a third party, including links to/coupons for / products sold by third party manufacturers (“Third Party Services”) and contain links to Third Party Services. You understand and acknowledge that Third Party Services are the sole responsibility of the third party that created or provided it and that use of such Third Party Services is solely at your own risk. Any warranties, refunds, claims, replacements etc. for any Third Party Services (including products sold by third parties), marketed through our Platform/ by us (whether online or offline), including any promotional coupons, samples, etc. shall solely be between you and such relevant third party.

(b) We make no representations and exclude all warranties and liabilities arising out of or pertaining to such Third Party Services, including their accuracy or completeness. Should you avail/purchase a Third Party Service, you shall be governed and bound by the terms and conditions and privacy policy of the third parties providing the Third Party Services. Further, all intellectual property rights in and to Third Party Services are the property of the respective third parties.

9. YOUR RESPONSIBILITIES

(a) You represent and warrant that all information that you provide in relation to the Services and Home Services is complete, true, and correct on the date of agreeing to these Terms and shall continue to be complete, true, and correct while you avail the Services and/or the Home Services. Should any information that you provide change during the existence of these Terms, you undertake to immediately bring such change to our notice. We do not accept any responsibility or liability for any loss or damage that you may suffer or incur if any information, documentation, material, or data, provided to avail the Services is incorrect, incomplete, inaccurate, or misleading or if you fail to disclose any material fact.

(b) You shall extend all cooperation to us in our defense of any proceedings that may be initiated against us due to a breach of your obligations or covenants under these Terms.

(c) In respect of the User Content, you represent and warrant that:

1. you own all intellectual property rights (or have obtained all necessary permissions) to provide User Content and to grant the licenses under these Terms;

2. you are solely responsible for all activities that occur on or through your account on the Platform and all User Content;

3. the User Content does not and shall not violate any of your obligations or responsibilities under other agreements;

4. the User Content does not and shall not violate, infringe, or misappropriate any intellectual property right or other proprietary right including the right of publicity or privacy of any person or entity;

5. the User Content does not and shall not contain any viruses, corrupted data, or other harmful, disruptive, or destructive files or content;

6. the User Content does not and shall not ‘violate any third-party rights; and

7. the User Content (A) does not belong to any other person to which you do not have any right, (B) does not threaten the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, public order, cause incitement to the commission of any cognisable offense, prevents investigation of any offense, or is insulting another nation, (C) is not defamatory, grossly harmful, blasphemous, paedophilic, invasive of another’s privacy, discriminatory based on gender, ethnically objectionable, disparaging, relating to, or encouraging money laundering or gambling, libelous, hateful, racist, violent, obscene, pornographic, unlawful, harmful to children, or (D) otherwise offensive, objectionable, or restricts, or inhibits, any other person from using or enjoying the Services.

(d) You shall not use the Services in any manner except as expressly permitted in these Terms. Without limiting the generality of the preceding sentence, you shall not:

(i) infringe any proprietary rights, including but not limited to copyrights, patents, trademarks, or trade secrets of any party;

(ii) except as may be provided hereunder, copy, display, distribute, modify, publish, reproduce, store, transmit, post, translate, create any derivative works from or license the Services;

(iii) use the Services to transmit any data, or send or upload any material that contains viruses, Trojan horses, worms, timebombs, keystroke loggers, spyware, adware, or any other harmful programmes, or similar computer code, designed to adversely affect the operation of any computer software or hardware;

(iv) use any robot, spider, other automated device, or manual process to monitor or copy the Services or any portion thereof;

(v) engage in the systematic retrieval of content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory;

(vi) use the Services in (A) any unlawful manner, (B) for fraudulent or malicious activities or (C) in any manner inconsistent with these Terms

(vii) decompile, reverse engineer, or disassemble the Services;

(viii) link to, mirror, or frame, any portion of all or any of the Services; or .

(ix) violate applicable laws in any manner.

(e) You warrant that you shall not engage in any activity that interferes with or disrupts the Services.

(f) You shall not attempt to gain unauthorized access to any portion or feature of the Services, any other systems or networks connected to the Services, to any of our servers, or through the Platform by hacking, password mining, or any other illegitimate means.

(g) You shall not directly or indirectly, in any capacity, solicit, attempt to influence, engage, approach, or accept or encourage the solicitations or approach of, a Provider from whom you have availed Home Services, to either terminate or otherwise cease their registration on or engagement with the Platform, or avail services the same as or similar to the Home Services independently, without booking the Home Services through your Account. You agree that this limitation is reasonable and fair and is necessary for the protection of the privacy and security of Provider’s and that this will not preclude you from obtaining services the same as or similar to the Home Services through the Platform or other means. You further agree that any potential harm to Providers from the non-enforcement of this clause far outweighs any potential harm to you.

10. OUR INTELLECTUAL PROPERTY

(a) All rights, titles, and interest in, and to the Services, including all intellectual property rights arising out of the Services, are owned by or otherwise licensed to us. Subject to compliance with these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable, and limited license to use the Services in accordance with these Terms and our written instructions issued from time to time. Any rights not expressly granted herein are reserved by Keeo or Keeo’s licensors.

(b) We may request you to submit suggestions and other feedback, including bug reports, relating to the Services from time to time (“Feedback”). We may freely use, copy, disclose, publish, display, distribute, and exploit the Feedback we receive from you without any payment of royalty, acknowledgement, prior consent, or any other form of restriction arising out of your intellectual property rights.

(c) Except as expressly stated in these Terms, nothing in these Terms should be construed as conferring any right in, or license to, our or any third party’s intellectual property rights.

11. TERM AND TERMINATION

(a) These Terms shall remain in effect unless terminated in accordance with the terms hereunder.

(b) We may restrict, deactivate, or terminate your access to, or use of, the Services, or any portion thereof, (i) immediately and at any point at our sole discretion, (A) if you violate or breach any of the obligations, responsibilities, or covenants under these Terms, (B) when you cease to become a user of our Services, or (C) you do not, or are likely not to qualify under applicable law, or the standards and policies of Keeo or its affiliates, to access and use the Services; (ii) upon 30 (Thirty) days’ prior written notice to you; or (iii) immediately for any other legitimate business (in the sole discretion of Keeo), legal, or regulatory reason.

(c) You may terminate these Terms (and consequently your right to the Platform and/or Home Services), at any time, for any reason by sending a notice to Keeo at [mailto:care@keeo.net]

(d) Upon termination of these Terms:

(i) the Account will expire;

(ii) the Services will “time-out”; and

(iii) these Terms shall terminate, except for those clauses that are expressly, or by implication, intended to survive termination or expiry.

12. DISCLAIMERS AND WARRANTIES

(a) The Services are provided on an “as is” basis without warranty of any kind, express, implied, statutory or otherwise, including without limitation the implied warranties of title, non-infringement, merchantability, or fitness for a particular purpose. Without limiting the foregoing, we make no warranty that the Services will meet your requirements or expectations.

(b) No advice or information, whether oral or written, obtained by you from us shall create any warranty that is not expressly stated in the Terms.

(c) While Keeo strives to provide accurate information about Home Services and Charges, pricing errors may occur from time to time, and Keeo makes no warranties of any kind in relation to the Home Services, express, implied, statutory or otherwise, including without limitation the implied warranties of title, non-infringement, merchantability, or fitness for a particular purpose. Without limiting the foregoing, we make no warranty that the Services will meet your requirements or expectations.

(d) You agree and acknowledge that soliciting or receiving services from any Provider independently is solely at your own risk, and in such an event, you waive any rights that you may have under these Terms.

(e) We do not guarantee or warrant and we make no representation whatsoever regarding the reliability, quality, or suitability of the Providers or their ability to provide the Home Services.

(f) You hereby accept full responsibility for any consequences that may arise from your use of the Services and Home Services, and expressly agree and acknowledge that we shall have absolutely no liability in this regard.

(g) Keeo will try to, on a best-efforts basis, maintain a complaints management framework and will try to manage this framework on behalf of Providers in a reasonable manner and in accordance with the non-excludable requirements of relevant applicable laws.

(h) To the fullest extent permissible by law, we, our affiliates, and our related parties, each disclaim all liability for any loss or damage arising out of, or due to:

1. your use of, inability to use, or availability or unavailability of the Services or the Home Services;

2. the occurrence or existence of any defect, interruption, or delays, in the operation or transmission of information to, from, or through the Services, communications failure, theft, destruction, or unauthorized access to our records, programmes, services, servers, or other infrastructure relating to the Services;

3. the failure of the Services to remain operational for any period of time: and

4. the loss of any User Content and any other data in connection with your use of the Services.

(i) In no event shall Keeo, its officers, directors, and employees, or its contractors, agents, licensors, partners, or suppliers, be liable to you for any direct, special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation, lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever, including but not limited to any abuse or breach of data), even if Keeo or an authorized representative had been advised of the possibility of such damages, arising out of, or relating to (A) these Terms, (B) the Services or the Home Services, (C) your use or inability to use the Services or the Home Services, or (D) any other interactions with another user of the Services.

(j) To the maximum extent permitted by law, our liability shall be limited to the amount of commission we receive in respect of a particular booking made on the Platform. In no event shall our total liability to you in connection with these Terms exceed [INR 5,000 (Rupees Five Thousand) to be discussed with the Legal team].

 (k) Nothing in these Terms will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit.

13. INDEMNITY

You shall indemnify, defend at our option, and hold us, our parent companies, subsidiaries, affiliates, and our officers, employees, directors, agents, and representatives, harmless from and against any claim, demand, lawsuits, judicial proceeding, losses, liabilities, damages, and costs (including, without limitation, all damages, liabilities, settlements, and attorneys’ fees), due to or arising out of your access to the Services or Home Services, use of the Services or Home Services, violation of these Terms, or any violation of these Terms by any third party who may use your Account, or any claims made by a Provider in relation to the Home Services provided by such Provider to you.

14. JURISDICTION, GOVERNING LAWS, AND DISPUTE RESOLUTION

(a) These Terms shall be governed by and construed and enforced in accordance with the laws of India. Subject to other provisions in this clause, courts in [Jurisdiction State - to be discussed with Legal Team] shall have exclusive jurisdiction over all issues arising out of these Terms or the use of the Services.

(b) Any controversies, conflicts, disputes, or differences, arising out of these Terms shall be resolved by arbitration in [Jurisdiction State - to be discussed with Legal Team] in accordance with the Arbitration and Conciliation Act, 1996 for the time being in force, which is deemed to be incorporated by reference in this clause. The tribunal shall consist of 1 (one) arbitrator mutually appointed by Keeo and you. The language of the arbitration shall be English. The parties to the arbitration shall keep the arbitration confidential, and not disclose to any person, other than on a need-to-know basis, or to legal advisors, unless required to do so by law. The decision of the arbitrator shall be final and binding on all the parties thereto. Each party to the arbitration shall bear its own costs with respect to any dispute.

15. GRIEVANCE REDRESSAL

(a) You may contact our designated Grievance Redressal Officer with any complaints or queries relating to the Services or these Terms through registered post or through email, details of which are provided below:

Name: Anmol Bauriya

Designation: COO

Email Address: [care@keeo.net]

(6) We shall ensure that your complaint is resolved within timelines prescribed by applicable laws.

16. MISCELLANEOUS PROVISIONS

(a) Changes to Terms: The Terms are subject to revisions at any time, as determined by us, and all changes are effective immediately upon being posted on the Platform. It is your responsibility to review these Terms periodically for any updates or changes. You will be deemed to have accepted the changes made to these Terms if you continue to use the Platform once it has been posted.

(b) Modification to the Services: We reserve the right at any time to add, modify, or discontinue, temporarily or permanently, the Services (or any part thereof), with or without cause. We shall not be liable for any such addition, modification, suspension, or discontinuation of the Services.

(c) Severability: If any provision of these Terms is determined by any court or other competent authority to be unlawful or unenforceable, the other provisions of these Terms will continue to be in effect. If any unlawful or unenforceable provision would be lawful or enforceable if a part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the clause, in which case the entirety of the relevant provision will be deemed to be deleted).

(d) Assignment: You shall not license, sell, transfer, or assign your rights, obligations, or covenants under these Terms, or your Account in any manner without our prior written consent. We may grant or withhold this consent at our sole discretion, subject to any conditions we deem appropriate. We may assign our rights to any of our affiliates, subsidiaries, or parent companies, any successor in interest of any business associated with the Services, or any third party without any prior notice to you.

(e) Notices: All notices, requests, demands, and determinations for us under these Terms (other than routine operational communications) shall be sent to [care@keeo.net]

(f) Third Party Rights: No third party shall have any rights to enforce any terms contained herein.

(g) Force Majeure: We shall have no liability to you if we are prevented from or delayed in performing our obligations, or from carrying on our business, by acts, events, omissions, or accidents beyond our reasonable control, including without limitation, strikes, failure of a utility service or telecommunications network, act of God, war, riot, civil commotion, malicious damage, or compliance ‘with any law or governmental order, rule, regulation, or direction.